Shipping policy

Shipping Policy for Havilah Printing Co.

Thank you for choosing Havilah Printing Co. We are committed to providing you with the best printing products and ensuring a smooth and timely delivery process. Below, you’ll find everything you need to know about our shipping practices. If you have any questions, feel free to contact our customer support team at hello@havilahprintingco.com

Processing Time

  • Order Processing Time: All orders are processed and printed within 2-5 business days from the time of purchase. This processing time is for printing and quality checks, and does not include shipping time.
  • Business Hours: Our office is open Monday through Friday, 9 AM to 5 PM (EST), excluding holidays.
  • Order Confirmation: Once your order is received, you will receive an email confirmation with the details of your order. After your order is processed and ready for shipment, you will receive a tracking number via email.

Shipping Options and Costs

We offer various shipping options based on your needs. The shipping cost will be calculated at checkout, depending on your location and chosen shipping method.

  • Standard Shipping: Delivery time is typically 5-7 business days.
  • Expedited Shipping: Delivery time is typically 2-3 business days.

Please note: Delivery times are estimates, and actual delivery may vary depending on the carrier and your location. We recommend placing orders with sufficient time to ensure delivery before any deadlines.

Free Shipping

  • We offer free standard shipping on all orders over $100 (within the continental U.S.)
  • Free shipping will be applied automatically at checkout. For orders below $100, shipping fees will be calculated based on your shipping address.

International Shipping

We currently offer international shipping to select countries. Shipping costs and delivery times will vary depending on your location.

  • Customs and Duties: Customers are responsible for any customs fees, taxes, or import duties that may apply when the package arrives in your country.
  • Shipping Times: International shipping typically takes 7-21 business days depending on your location.

If you are located outside of the U.S. and wish to place an order, please contact us at hello@havilahprintingco.com for more information on shipping rates and availability.

Order Tracking

  • Once your order has shipped, you will receive a tracking number via email, which you can use to track the progress of your shipment.
  • If you experience any issues with tracking or if you haven't received your tracking number within 5 business days of placing your order, please contact our support team at hello@havilahprintingco.com.

Lost or Damaged Items

  • Lost or Stolen Packages: If your package has been marked as delivered but you have not received it, please first check with your local postal carrier or delivery service. If your package is still missing, please contact us within 7 days of the marked delivery date for assistance.
  • Damaged Packages: If your package arrives damaged, please take pictures of the packaging and products and contact us immediately at hello@havilahprintingco.com so we can resolve the issue.

Shipping Delays

  • While we strive to ship all orders on time, please note that shipping delays can occur due to circumstances outside of our control, such as weather, carrier delays, or high demand periods (e.g., holidays).
  • If you have any questions or need updates on your order status, please contact us at support@havilahprintingco.com.

Address Accuracy

Please make sure that the shipping address you provide is accurate and complete. We cannot be responsible for any delays or issues arising from incorrect or incomplete shipping information. If you realize that you made a mistake with your shipping address, please contact us immediately at support@havilahprintingco.com, and we’ll do our best to correct it before your order is processed.

Customer Support

If you have any questions regarding shipping, order status, or anything else, our customer support team is here to help:

Returns & Exchanges

  • Our products are custom made to order, so we do not accept returns or exchanges unless the product is defective or damaged during transit. If there’s an issue with your order, please contact us within 7 days of receiving it, and we’ll do our best to make it right.

Thank You for Choosing Havilah Printing Co.!

We appreciate your business and are committed to providing you with high-quality printing products and excellent service. We look forward to delivering your custom printing order!